-
Abstract:
This report aims to establish the areas of product functionality required by service industries such as advertising agencies
and identify a strategy vendors might take to improve the fit of their solutions to this market. Enterprise resource planning
(ERP) systems that address the needs of service industr (...)
Excerpt related to
review of customer relationship management for business and technology services:
... Enterprise Software for Advertising and Marketing Services. Source: Technology
Evaluation Centers. Document Type ... there are exceptions, business software vendors ...
Published:
2011-08-02
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
review of customer relationship management for business and technology services:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Excerpt related to
review of customer relationship management for business and technology services:
... As for the future customer relationship management
(CRM) offering ... s recent report titled “SMB Business Solutions Spanish ...
Agresso and its technology (which now ...
Published:
2008-01-28
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Excerpt related to
review of customer relationship management for business and technology services:
... enterprise resource planning (ERP), customer relationship management
(CRM), supply ... required a requisition review for non ... If a current
customer is interested in ...
Published:
2009-07-20
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
review of customer relationship management for business and technology services:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old,
manual system of coordinating activities in a company and (...)
Excerpt related to
review of customer relationship management for business and technology services:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now aboli...
Published:
2005-07-09
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Abstract:
SAP BusinessObjects Planning and Consolidation: Read TEC's analysis of this business process management (BPM) product's strengths
& challenges. SAP BusinessObjects Planning and Consolidation: Find out about this business process management (BPM) product's
strengths and challenges, and gain analyst insight (...)
Excerpt related to
review of customer relationship management for business and technology services:
SAP BusinessObjects Planning and Consolidation: Read TEC's analysis of this business process management (BPM) product's
strengths & challenges. SAP...
Published:
2010-08-31
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Excerpt related to
review of customer relationship management for business and technology services:
... In another Harvard Business Review article titled Winning in ...
professor in the operations management department at ... translated into poor customer
service) with ...
Published:
2008-03-05
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Excerpt related to
review of customer relationship management for business and technology services:
... solution overviews, and a technology directory of ... type of software
or business area are you ... Mobile Customer Relationship
Management (CRM); Software as a Service ...
Published:
2010-09-10
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Excerpt related to
review of customer relationship management for business and technology services:
... Customer relationship management is important for
tracking the ... Customer segmenting and churn management are also ...
used for document management and collaboration ...
Published:
2011-04-28
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Excerpt related to
review of customer relationship management for business and technology services:
... Pega’s BPM and customer relationship management (CRM)
customers ... also offer a central management view of the ... space, many
of its customer implementations have ...
Published:
2009-09-03
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
review of customer relationship management for business and technology services:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Excerpt related to
review of customer relationship management for business and technology services:
... necessarily using a customer relationship management
(CRM) solution ... for when selecting business software ... timekeeping
and workflow management, utilities companies ...
Published:
2009-09-22
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Abstract:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and internationally, as well as the full range of federal contractors and project-focused enterprises. (...)
Excerpt related to
review of customer relationship management for business and technology services:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and inte...
Published:
2006-07-13
-
Excerpt related to
review of customer relationship management for business and technology services:
... to be done via Pega’s BPM technology. ... be more responsive to changing
business requirements. ... also regarded as a customer relationship
management (CRM) provider ...
Published:
2009-06-19
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Abstract:
Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For
organizations seeking flexible workflow and IT governance capabilities, BEN delivers functionality in the financial services,
health care, government, manufacturing, telecommunicati (...)
Excerpt related to
review of customer relationship management for business and technology services:
Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For
organizations seeking ...
Published:
2006-03-24
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
review of customer relationship management for business and technology services:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applications (i.e. SCM and CRM), J.D. Edwards may start looking forward to the future with its new winning attitude. (...)
Excerpt related to
review of customer relationship management for business and technology services:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applic...
Published:
2002-10-02
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Abstract:
Aspen Technology recently announced its e-commerce initiative, Aspen e-Business, which is the first in a planned series of
business-to-business e-commerce applications. As part of the initiative, AspenTech will partner with business-to-business
application vendor Extricity Software, Inc. to deliver e-com (...)
Excerpt related to
review of customer relationship management for business and technology services:
Aspen Technology recently announced its e-commerce initiative, Aspen e-Business, which is the first in a planned series of
business-to-business e-...
Published:
1999-11-17
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Abstract:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general approaches and company policies that set expectations and establish data management procedures, we
will explore applications and tools that help reduce the negat (...)
Excerpt related to
review of customer relationship management for business and technology services:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general ap...
Published:
2004-03-08
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