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Abstract:
Interconnection between vendors, suppliers, customers and employees through ERP and CRM tools, has become a competitive edge.
Like ERP and CRM infrastructures, a Public Key infrastructure has become an enabler of business objectives. PKI provides a
systematic approach to information security. (...)
Excerpt related to
information on crm business and technology services:
... toolkits, Secure ERP and CRM Solutions make it ... the parties involved
in a business process transaction ... the risk of sharing information,
accepting commitments ...
Published:
2003-12-24
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Abstract:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
Excerpt related to
information on crm business and technology services:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
Published:
2000-11-02
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
information on crm business and technology services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
information on crm business and technology services:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
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Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
information on crm business and technology services:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Published:
2004-07-23
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Abstract:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last?
For the time being, Microsoft will likely be content to hel (...)
Excerpt related to
information on crm business and technology services:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating ...
Published:
2003-08-28
-
Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
information on crm business and technology services:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
-
Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
information on crm business and technology services:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
information on crm business and technology services:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
information on crm business and technology services:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Abstract:
Information Builders plans to spin off its middleware technology group (which develops and supports the EDA middleware product)
into a new wholly owned subsidiary named iWay Software. The move is supposed to allow Information Builders (IBI) to concentrate
on the WebFocus and Focus business intelligence (...)
Excerpt related to
information on crm business and technology services:
Information Builders plans to spin off its middleware technology group (which develops and supports the EDA middleware product)
into a new wholly ...
Published:
2001-03-06
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
information on crm business and technology services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas. (...)
Excerpt related to
information on crm business and technology services:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offer...
Published:
2000-05-10
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Abstract:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a slew of companies with stronger brand names (not impeded by Cincom’s conservative tacit nature) and/or
financial resources. (...)
Excerpt related to
information on crm business and technology services:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a s...
Published:
2002-11-27
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Abstract:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may,
on the other hand, indicate that the niche CRM vendors without a clear differentiating value proposition have not much to
look for there in the long run. (...)
Excerpt related to
information on crm business and technology services:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may,
on the other hand, in...
Published:
2003-03-10
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Abstract:
While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take
some immense doing before it becomes a retailers' equivalent of what the Sabre reservation system means to airline agents. (...)
Excerpt related to
information on crm business and technology services:
... MBS Solomon, Microsoft CRM, and related ... to exploit their existing
information technology (IT) investments by streamlining business processes,
and ...
Published:
2004-09-01
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Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
information on crm business and technology services:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
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Abstract:
During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market
malaise. SAP touts a multi-pronged answer to prevailing heterogeneous IT environments. The company is staking its future on
five pillars - exchanges, portals and the three extended (...)
Excerpt related to
information on crm business and technology services:
During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market
malaise. SAP touts a ...
Published:
2001-08-01
-
Abstract:
Microsoft Business Network (MBN) has the potential to deliver the never really (or hardly ever) realized benefits of early
dot-com era Internet trading exchanges or networks that could reasonably and effectively link customers to their trading partners. (...)
Excerpt related to
information on crm business and technology services:
... MBS Solomon, Microsoft CRM, and related ... and exploit their existing
information technology (IT) investments by streamlining business processes,
and ...
Published:
2004-09-02
-
Abstract:
Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to deliver
a mid-market solution to services industries. Despite Microsoft's competing ERP offering, Epicor continues to build a Microsoft-centric
solution with its partners' support. (...)
Excerpt related to
information on crm business and technology services:
Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to
deliver a mid-market solut...
Published:
2007-06-04