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Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service
Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations

executive coach bus  Business Value Virtualization . EXECUTIVE SUMMARY Customer relationship management (CRM) issues can often be traced to ineffective business processes that involve human communication. Com panies can overcome the limitations inherent in those marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs) - processes enabled by communication systems that are tightly integrated with business applications. With CEBP, firms can reduce latency, enhance the ability to Read More

Incentive and Compensation Management
Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on ...
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Documents related to » executive coach bus


Linking S&OP and CPFR (For Retailers' and Manufacturers' Sakes): An Executive Panel Discussion
My recent blog series on the JDA FOCUS 2010 user conference focused primarily on JDA Software’s strategy and product roadmap on the heels of its recent

executive coach bus  and Manufacturers' Sakes): An Executive Panel Discussion My recent blog series on the JDA FOCUS 2010 user conference focused primarily on JDA Software ’s strategy and product roadmap on the heels of its recent acquisition of i2 Technologies . But FOCUS 2010 was reportedly the largest vendor’s conference ever, with more than 1,700 registered attendees, more than 100 customer presentations, and nearly 300 total sessions. Now, I concur with  ARC Advisory Group ’s Steve Banker with regard to his Read More
Get Your Sales Team Going with Mobile CRM
As you'll discover in the executive brief. get your sales teams going with mobile crm, mobile CRM lets your sales reps perform more of the activiti...

executive coach bus  you'll discover in the executive brief Get Your Sales Teams Going with Mobile CRM , mobile CRM lets your sales reps perform more of the activities that turn into sales—in less time. Mobile CRM means your sales reps are always ready with their cell phones or smartphones to respond to customer requests submit quotes close business log into head office for the most-up-to-date client and product information quickly follow up on leads book appointments access the Internet With mobile CRM, it's all in your Read More
Global Trade Hits Home at MegaResistCap-Part IV: Blinded Me with Science
At the end of part III of this series, the software selection team at MegaResistCap had turned in their software selection votes to the company’s executive

executive coach bus  votes to the company’s executive operating committee. Jim, director of information technology (IT), was anxiously awaiting the voting result, which was now being announced by Francois, the company’s chief legal counsel. Francois wasn’t one to mince words, and got right to the point: “It is with great pleasure that I announce the results of the global trade management software selection team. You have all worked long and hard at this endeavor and the committee wants to thank you for your efforts. Read More
Executive Guide to Business and Software Requirements
The concept of getting business requirements right sounds straightforward. However, flawed requirements trigger 70 percent of project failures. The larger the

executive coach bus  Guide to Business and Software Requirements The concept of getting business requirements right sounds straightforward. However, flawed requirements trigger 70 percent of project failures. The larger the number of stakeholder groups involved, and the more complex the processes, the more likely a project will fail. Success in large projects is not just about completeness, but also about getting complete requirements information early in the development process. Read More
PeopleSoft's CEO Steps Down
On September 21, PeopleSoft founder David Duffield stepped down as chief executive of the struggling business software maker. The 12-year-old company announced

executive coach bus  david duffield,peoplesoft,peoplesoft application designer,peoplesoft eperformance,peoplesoft epm,peoplesoft erp,peoplesoft erp software,peoplesoft erp system,peoplesoft hrms,peoplesoft integration broker,peoplesoft products,peoplesoft project plan,peoplesoft security,peoplesoft software,what is peoplesoft erp Read More
What the CEO Needs from Human Resources
The current economic environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues and profitability. They must be

executive coach bus  environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues and profitability. They must be very aware of what competitors are doing—and competitors can be anywhere in the world. And, they need to be aware of changing regulations and tax issues. Find out what executives need from human resources (HR) to make well-informed decisions about their workforce. Read More
Seven Steps to Building a High-Impact Learning Culture
Want to build a high-impact learning culture in your organization? This executive brief outlines the key steps in building an organizational culture that

executive coach bus  in your organization? This executive brief outlines the key steps in building an organizational culture that nurtures learning and helps employees live up to their fullest potential. Read More
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

executive coach bus  AND SERVICE PROFITABILITY CONTENT Executive Summary Importance of Promoting Service Excellence The Status Quo Is Not Sustainable The Shift in Emphasis in Customer Service Agendas Platforms for Process Innovation and Business Transformation Integrated Virtual Call Centers Integrated Service Networks Proactive Aftersales Service Customer Touch-Point Management Smart Service Agents Best Practices for Value Creation An Integrated Approach Yields Superior Service Process Performance The Importance of Data and Read More
Performance Management for Finance Executives: Driving Performance with Insight
With clear visibility into financial and operational performance information, financial executives can quickly identify variables that contribute to failed

executive coach bus  Management for Finance Executives: Driving Performance with Insight With clear visibility into financial and operational performance information, financial executives can quickly identify variables that contribute to failed objectives as well as factors that enable success. This report provides guidance for implementing effective business performance management and the corresponding capabilities and enabling technologies that help improve financial and operational control. Read More
Building a Best-run Finance Organization: A New Role to Address Today’s Business Realities
One company executive has a growing influence in today’s boardroom@the chief financial officer (CFO). And the role of the finance organizations that these CFOs

executive coach bus  There is a company executive with a growing influence in today’s boardroom – the chief financial officer. And the role of the finance organizations that these executives lead is expanding as well. While the advent of the Sarbanes-Oxley Act has focused enormous attention on the financial accountability and internal controls of companies across all industries, company executives recognize that individual business activities do not occur in a vacuum. All functions – such as sales, marketing, Read More
Delving into the Facts Behind the ERP Vendor Market’s Self-Ascribed Answer for ‘Businesses Living IN Change’ ™ -An Interview with UNIT4’s Product Marketing Executive
Rather than pursuing the usual route of writing analyses of major market trends, I’ve decided to ask vendors about their opinions and approaches. UNIT4 has

executive coach bus  with UNIT4’s Product Marketing Executive The series of articles where Technology Evaluation Centers (TEC) asks vendors to provide their input on a number of market trends has received much attention and reaction from readers and vendors. Infor and IFS were the first to respond (see Two Stalwart Vendors Discuss Market Trends ), followed by Progress Software (see Open Platform Provider Answers Questions about the State of the Market ), xTuple (see A Semi-open Source Vendor Discusses Market Trends ), Read More
Managing Cash Flow in Times of Crisis
Today’s critical cash-flow and liquidity concerns are demanding executive-level attention. Turmoil in the financial markets is leaving many companies struggling

executive coach bus  liquidity concerns are demanding executive-level attention. Turmoil in the financial markets is leaving many companies struggling to ensure the cash flow and liquidity needed for normal operations. Learn about software solutions that can help your company protect its commercial cash flows, improve visibility into sources and uses of cash, and increase control over global cash balances. Read More
Domo
Domo@offers an executive management platform delivered as a service that helps managers and executives access real-time data for better business intelligence.

executive coach bus  Domo offers an executive management platform delivered as a service that helps managers and executives access real-time data for better business intelligence. Read More
Forrester Research, Inc.
International research and advisory firm Forrester Research provides its clients consumer and business data, consulting, peer-to-peer executive programs, events

executive coach bus  business data, consulting, peer-to-peer executive programs, events, and online communities. Read More

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