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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
evaluation of customer relationship management for business services:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
evaluation of customer relationship management for business services:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
evaluation of customer relationship management for business services:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
evaluation of customer relationship management for business services:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
This report aims to establish the areas of product functionality required by service industries such as advertising agencies
and identify a strategy vendors might take to improve the fit of their solutions to this market. Enterprise resource planning
(ERP) systems that address the needs of service industr (...)
Excerpt related to
evaluation of customer relationship management for business services:
... Enterprise Software for Advertising and Marketing Services. Source: Technology Evaluation
Centers. Document Type ... there are exceptions, business software vendors ...
Published:
2011-08-02
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Abstract:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships. (...)
Excerpt related to
evaluation of customer relationship management for business services:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps...
Published:
2009-09-16
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Excerpt related to
evaluation of customer relationship management for business services:
... for the future customer relationship management (CRM)
offering ... the European technology evaluation firm, Penteo ... report
titled “SMB Business Solutions Spanish ...
Published:
2008-01-28
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
evaluation of customer relationship management for business services:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
evaluation of customer relationship management for business services:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Published:
2004-07-23
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Excerpt related to
evaluation of customer relationship management for business services:
... Mobile Customer Relationship Management (CRM); Software
as a Service ... Help Desk/Customer Support Software; Enterprise ... 2011
by Technology Evaluation Centers, Inc. ...
Published:
2010-09-10
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Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
evaluation of customer relationship management for business services:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
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Excerpt related to
evaluation of customer relationship management for business services:
... resource planning (ERP), customer relationship management
(CRM), supply chain ... If a current customer is interested ... 2011 by
Technology Evaluation Centers, Inc. ...
Published:
2009-07-20
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Excerpt related to
evaluation of customer relationship management for business services:
... necessarily using a customer relationship management
(CRM) solution ... timekeeping and workflow management, utilities companies ...
the Utilities Evaluation Center has ...
Published:
2009-09-22
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
evaluation of customer relationship management for business services:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management technology. As customers are becoming more discerning, 3PLs can leverage service oriented architecture to
meet customer needs. (...)
Excerpt related to
evaluation of customer relationship management for business services:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management tech...
Published:
2005-10-03
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
evaluation of customer relationship management for business services:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Excerpt related to
evaluation of customer relationship management for business services:
... the 2009 white paper entitled “Customer Relationship Management:
The Winning ... for call centers, customer interaction management ...
BPM and CRM Evaluation Centers. ...
Published:
2010-02-10
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Excerpt related to
evaluation of customer relationship management for business services:
... I answered the CRM Evaluation Center questionnaire ... 40 sites Nature
of business: Manufacturer (or ... by industry: Contact management / Customer
contract management ...
Published:
2010-01-20
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
evaluation of customer relationship management for business services:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Excerpt related to
evaluation of customer relationship management for business services:
... While customer relationship management (CRM) solutions
can offer ... Centers’ (TEC) CRM Evaluation Center allows ... the most
comprehensive customer service portal ...
Published:
2009-09-03
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