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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships. (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps...
Published:
2009-09-16
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Excerpt related to
evaluation of customer relationship management for business and technology services:
... As for the future customer relationship management
(CRM) offering ... by the European technology evaluation firm, Penteo ...
titled “SMB Business Solutions Spanish ...
Published:
2008-01-28
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Excerpt related to
evaluation of customer relationship management for business and technology services:
... necessarily using a customer relationship management
(CRM) solution ... timekeeping and workflow management, utilities companies ...
the Utilities Evaluation Center has ...
Published:
2009-09-22
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Abstract:
This report aims to establish the areas of product functionality required by service industries such as advertising agencies
and identify a strategy vendors might take to improve the fit of their solutions to this market. Enterprise resource planning
(ERP) systems that address the needs of service industr (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
... Software for Advertising and Marketing Services. Source: Technology
Evaluation Centers. Document Type: TEC Report ... there are exceptions, business
software vendors ...
Published:
2011-08-02
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Abstract:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management technology. As customers are becoming more discerning, 3PLs can leverage service oriented architecture to
meet customer needs. (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management tech...
Published:
2005-10-03
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Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Published:
2004-07-23
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Excerpt related to
evaluation of customer relationship management for business and technology services:
... Mobile Customer Relationship Management (CRM); Software
as a Service ... Help Desk/Customer Support Software; Enterprise ... 2011
by Technology Evaluation Centers, Inc. ...
Published:
2010-09-10
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
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Abstract:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor of choice for some of the largest companies in the world. (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor ...
Published:
2006-12-11
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Excerpt related to
evaluation of customer relationship management for business and technology services:
... industry: Contact management / Customer contract management
/ Customer reference / Customer service and ... may make sense for the
Evaluation Center to ...
Published:
2010-01-20
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Excerpt related to
evaluation of customer relationship management for business and technology services:
... Also, the customer relationship management (CRM) system
that focuses on ... entry in TEC’s I&CM Evaluation Center is ... and
landed the first Fortune 100 customer. ...
Published:
2008-08-11
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Excerpt related to
evaluation of customer relationship management for business and technology services:
... While customer relationship management (CRM) solutions
can offer ... Centers’ (TEC) CRM Evaluation Center allows ... the most
comprehensive customer service portal ...
Published:
2009-09-03
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Excerpt related to
evaluation of customer relationship management for business and technology services:
... resource planning (ERP), customer relationship management
(CRM), supply chain ... If a current customer is interested ... 2011 by
Technology Evaluation Centers, Inc. ...
Published:
2009-07-20
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Abstract:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It
then reviewed the critical differentiating s (...)
Excerpt related to
evaluation of customer relationship management for business and technology services:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The pre...
Published:
2000-08-10
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