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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management implementing for it consulting


Hosted versus On-premises Customer Relationship Management
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with

customer relationship management implementing for it consulting  versus On-premises Customer Relationship Management Background: Changes in the Customer Relationship Management Market The customer relationship management (CRM) market, like most of the tech market, has undergone significant changes since the dot-com boom of the late 1990s. Consolidation and acquisition have been the buzzwords of late, leaving consumers with even more questions as to what product is the best fit for their organizations. The mid-market is marked by a bitter battle between the hosted

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Customer Relationship Management Strategies Part Two: Creating Your Strategy


CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

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The Return of Supplier Relationship Management


Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems. The benefits of a customer relationship management system that can be applied to a supply chain can streamline operations and increase bottom line results.

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10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

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Supplier Relationship Management: Benefits and Challenges


Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships, and integrate information systems to share information with suppliers.

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TGO Consulting Inc.


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Business Process Management: A Crash Course on What It Entails and Why to Use It


Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way that it can also quickly change, destruct, or construct processes. This is far beyond the realm of traditional enterprise application integration (EAI).

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What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…


A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is short—white papers are sometimes as concise as newspaper editorials, or run as long as the latest “… For Dummies” book; examples of this will be provided in upcoming posts). A white paper’s purpose is to educate the reader, who is the potential

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PGP Consulting


PGP Consulting is a group of professional consultants specializing in business process improvement, and in the selection of technology solutions. PGP consultants conduct assessments of SMB human resources and current processes, procedures and work methods, strategic business plans and, if required, the possibility of implementing integrated tools such as ERP, MRP, CRM, and PSA. PGP consultants conduct assessments of SMB human resources and current processes, procedures and work methods, strategic business plans and, if required, the possibility of implementing integrated tools such as ERP, MRP, CRM, and PSA.

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ETG Consulting


ETG is an international ERP consulting company dedicated to help its customers reach their full business potential through industry specific solutions including consultancy services, industry best practices, industry templates and software within retail, construction, manufacturing and healthcare industries.   Leveraging our best practices with our expertise, we provide exceptional customer service and promote customer satisfaction.   ETG headquarter is in Istanbul, branch in Atlanta, and is serving to our customers in US, EMEA.   We are proud of being an awarded Microsoft Partner. ETG has received “Customer Excellence Award, Retail Industry Leadership at EMEA” for Microsoft Dynamics AX, recognized as “President Club Member” in a row, selected as one of the “Deloitte Technology Fast50” and holding “Microsoft Gold Enterprise Resource Planning”, “Microsoft Silver Customer Relationship Management”, “Microsoft Silver Learning” partnership.

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SimplyDigi LMS for Learning Management Systems Product Certification Report


SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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