-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer relationship management guide for consulting:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
customer relationship management guide for consulting:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
-
Abstract:
The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record
awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and
development expertise, this approach lends itself not only t (...)
Excerpt related to
customer relationship management guide for consulting:
... Source: Slalom Consulting. Document Type: White Paper Description: The master/subordinate
customer relationship management (CRM) tenant approach facilitates ...
Published:
2010-07-15
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Abstract:
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed,
the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according
to numerous industry analysts, a staggering 55 to (...)
Excerpt related to
customer relationship management guide for consulting:
... Source: Hitachi Consulting. Document Type: White Paper Description: Implementing ...
a staggering 55 to 70 percent of customer relationship management (CRM)
and ...
Published:
2010-03-11
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Abstract:
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge,
forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle
role in branding, corporate image, and customer lif (...)
Excerpt related to
customer relationship management guide for consulting:
Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With
Fanatical Customer Advocates. Source: Hitachi Consulting. Document Type ...
Published:
2010-03-11
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Abstract:
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single
customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications,
databases, and customer touch points. The financial, (...)
Excerpt related to
customer relationship management guide for consulting:
Creating the Single Customer View. Source: Hitachi Consulting. Document Type: White Paper
Description: With today’s strategic focus on data, a significant ...
Published:
2010-03-11
-
Abstract:
Get free expert solutions for a successful customer relationship management (CRM) implementation software.Read this whitepaper.
As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project.
You may consider implementing your new CRM system (...)
Excerpt related to
customer relationship management guide for consulting:
... Harvest Solutions offers consulting services to help ... experience
to guide the organization ... Solutions, a Customer Relationship
Management Consulting and Training ...
Published:
2010-03-11
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
customer relationship management guide for consulting:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11
-
Abstract:
Customers are a company’s true source of value creation, and maintaining their trust is imperative. When companies understand
this, privacy protection will become an important business tool, rather than just a regulatory requirement (as many companies
think of it). Obtaining, using, and especially prot (...)
Excerpt related to
customer relationship management guide for consulting:
Protecting Customer Data: How Much is Your Customer’s Trust Worth? Part I: The Business
Case for Privacy. Source: Hitachi Consulting. Document Type: White ...
Published:
2010-03-11
-
Abstract:
With tight budgets and spending restrictions affecting education, there has been increased interest in using a tool that
has achieved significant success in the business world—customer relationship management (CRM) for schools. This approach involves
taking a "customer-concentric" view to develop strat (...)
Excerpt related to
customer relationship management guide for consulting:
... Source: Elite Management Consulting Corporation. Document Type: White
Paper ... success in the business world—customer relationship management
(CRM) for schools. ...
Published:
2010-03-11
-
Abstract:
Customer relationship management (CRM) is the first and foremost strategy and corporate philosophy that puts the customer
at the center of business operations so as to increase profits by improving customer acquisition and retention. It involves
identifying high-value customers and automating processes s (...)
Excerpt related to
customer relationship management guide for consulting:
The CEO's Guide to CRM Success. Source: Surado Solutions. Document Type: White Paper Description: Customer
relationship management (CRM) is the first and ...
Published:
2010-03-11
-
Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
customer relationship management guide for consulting:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
-
Abstract:
In the automotive industry, purchasing has become a critical business component. Some experts estimate that a 4 percent reduction
in sourcing costs can add as much to profits as a 10 percent increase in sales. With intense global competition putting constant
pressure on vehicle prices, many companies see (...)
Excerpt related to
customer relationship management guide for consulting:
mySAP Supplier Relationship Management for the Automotive Industry. ...
Download <strong>mySAP Supplier Relationship Management for the Automotive Industry</strong>.
...
Published:
2010-03-11
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer relationship management guide for consulting:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems
and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital.
There are in fact four steps to improving loyalty and re (...)
Excerpt related to
customer relationship management guide for consulting:
... Customer churn rates are higher than ever: although businesses say they are devoted
to loyalty, their management systems and budgets do not support that claim. ...
Published:
2010-03-11
-
Abstract:
You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can
blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears.
You can blame your customer service representatives fo (...)
Excerpt related to
customer relationship management guide for consulting:
... Think it’s your customer resource management (CRM) system ...
copy of The Bottom Line on Bad Customer Data that ... and co-founder of Baseline Consulting,
about what ...
Published:
2010-03-11
-
Abstract:
Microsoft’s US Partner group manages relationships between the company and its 12,000 Microsoft Certified Partners. It needed
an integrated solution for partner relationship management to reduce redundancy and replace the personal spreadsheets and
custom tools its account managers were using. Learn how (...)
Excerpt related to
customer relationship management guide for consulting:
Partner Relationship Management Solution Reduces Costs and Increases Productivity. Source:
Click Commerce. Document Type: Case Study ...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
customer relationship management guide for consulting:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown
is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left
to advance to the later stages, or full maturity, the trea (...)
Excerpt related to
customer relationship management guide for consulting:
IT Epidemic: Treating IT Client Relationship Breakdown. Source: Hitachi Consulting. Document
Type: White Paper Description: The frequency of breakdowns in the IT ...
Published:
2010-03-11
-
Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
customer relationship management guide for consulting:
... To optimize the success of company and franchise offices, the company implemented customer
relationship management (CRM) software from Microsoft Dynamics ...
Published:
2010-03-11