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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management consultation for business services


The Business Case for Tokenization
Tokenization is a new type of technology that is being used by companies to reduce the risk of losing sensitive data to identity thieves. This paper discusses

customer relationship management consultation for business services  Linguistics , Tokenization for Customer Service , Unexpected Token , Tokenization White Papers , Process Token , Tokenizing Sensitive Data , Tokenization Definition , Tokenization for Business Intelligence and Query , Tokenization BI , Security Token , Lost Token , Tokenization Development , Token Manager . TOKENIZATION IS A NEW TYPE OF TECHNOLOGY that is being used by companies to reduce the risk of losing sensitive data to identity thieves. This paper discusses how you can make practical use of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Hitting the Moving Target of Operational Excellence


Accessing the right information is a crucial step in achieving operational excellence. But companies can examine performance in so many ways—and deliver that information through so many platforms—that it’s hard to know where to begin. Learn how your company can move toward operational excellence, following the three key steps of internal assessment, competitive benchmarking, and resource prioritization and acquisition.

customer relationship management consultation for business services  in areas such as customer relationship building, flexibility, personalization, and so forth. The goal is to see where improvements could be made while also identifying (and underscoring) key competitive advantages that can be emphasized and nurtured. Step Three: Assembling the Resources and Establishing the Processes for Effective Information Delivery This is the therapeutic stage that builds on the understanding of needs from the first two steps to help identify the most effective approach to Read More

Consona’s CEO Clearing the Air (about Compiere) - Part 1


In early June Consona Corporation’s analyst relationship (AR) contact forewarned me about the company’s upcoming acquisition of a “leading open-source and cloud computing enterprise resource planning (ERP) vendor” and asked about my availability for a briefing once the acquisition was closed. After consultation with TEC’s free and open source software (FOSS) buff Josh

customer relationship management consultation for business services  Consona provides ERP and  customer relationship management (CRM)  software for companies of all sizes. The vendor has 700 employees worldwide, is headquartered in Indianapolis, Indiana, US, and has a few large development centers in India. Under private ownership by Battery Ventures and Thoma Bravo , Consona has quadrupled in size to about US$130 million since its inception in 2003 (at the time called Made2Manage Systems ). For more information, see  my recent exhaustive article on the company . In Read More

How to Choose a Manufacturing System


If you’ve worked for more than one manufacturing company, you know that each one is different. Different processes, systems, problems—all these variations mean you need a system tailored to your needs. And with so many available solutions, you could spend months looking at demos, and still not find it. However, you can start by asking yourself eight simple questions.

customer relationship management consultation for business services  electronic leads and transactions. Customer self-service capabilities to give customers access to their order status through your Web site. This capability dictates how well the program prevents mistakes from getting into your system. The program should test for errors such as duplicate customers and vendors, incorrect item numbers, and unreasonable amounts and dates. Your system should notify the operator of unusually high quantities or unit prices for certain types of items and offer valid choices Read More

How One Sourcing Vendor's Offerings Are Bolstered by a Wealth of Services


Eqos is especially proud of its complementary services portfolio, which stems from a decade's worth of direct experience in providing some of the world's leading retailers with sourcing and supplier management solutions.

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Comparing the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign


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Commsoft Technologies Fidelio (v.6) for ERP for Discrete Manufacturing Certification Report


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How SMEs Can Tap into Real-time Business Intelligence


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customer relationship management consultation for business services  cash flow is king. Customer payments are essential for fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more now. Read More

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