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Software Functionality Revealed in Detail
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 customer relationship management comparisons for shipping logistics services

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management comparisons for shipping logistics services

The Challenges that Remain for One Aspiring Global Sourcing Vendor


In the long term, Eqos’s current stature and means may not be enough to maintain its competitive position against current and potential competitors, especially those with significantly greater financial resources, name recognition, and other resources.

customer relationship management comparisons for shipping logistics services  soft-goods retailers, its happy customer references, and the comprehensiveness of its solution, complete with business process management (BPM) and business intelligence (BI) enablement. However, even if not as well-versed and successful as Eqos is in these areas, some of the larger market players will likely be able to creep into a number of enterprises and reduce the share of the Eqos''s account dollars. While generalist sourcing vendors like Ariba and Perfect Commerce might not have the retail Read More

Zooming into the Clothing Retailer Conundrum


If retailers in the vertical market of fashion apparel do not constantly refresh their presentation and assortment for consumers, they run the risk of being overtaken by their competition, regardless of how competitively they source and deliver.

customer relationship management comparisons for shipping logistics services  of out-of-stock items); increased customer satisfaction due to improved on-time delivery, shorter lead times, and more accurate information regarding order status; and better responsiveness to market needs (changes in the market) due to greater knowledge of the market and shorter time requirements for informing trading partners. Still, the complexity and specialization of the global sourcing space makes it hard for any aspiring vendor to handle all the requirements of automating global e-business, and Read More

CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know


When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.

customer relationship management comparisons for shipping logistics services  single hosted system, including: customer relationship management (CRM); order fulfillment; inventory; accounting and finance, product assembly; ecommerce; Web site management; and employee productivity. Source : NetSuite Resources Related to Customer relationship management (CRM) : Customer relationship management (CRM) (Wikipedia) CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know Customer relationship management (CRM) is also known as : Customer Intelligence Read More

Processing Complex Events (During These, oh well, Complex Times) - Part II


Part I of this blog series introduced the concept of complex event processing (CEP) and possible needs for CEP software applications. One such broad CEP platform, Progress Apama, has been offered by Progress Software Coporation after acquiring the formerly independent Apama LTD in 2005. It is worth analyzing what has happened with the Apama product since being acquired by Progress Software

customer relationship management comparisons for shipping logistics services  and ports management. The customer is Royal Dirkzwager , which since its founding in 1872 has developed into the maritime information and service provider for Northwest Europe, with a strong focus on the Port of Rotterdam. Dirkzwager deals with vast information on vessels’ characteristics, ship’s position reports, and ever-varying estimated times of arrival (ETAs) and actual times of arrival (ATAs). From about 200 position reports per second 10 years ago or so, today the company has to deal with Read More

Oracle Project Portfolio Management Cloud


Oracle Project Portfolio Management Cloud offers an integrated project management suite that is designed to automate, streamline, and control project management processes end-to-end without expensive hardware and system management overhead costs. Read up on the product’s key features and the benefits your organization can achieve from this cloud solution.

customer relationship management comparisons for shipping logistics services  Oracle Project Portfolio Management Cloud, Oracle Cloud, project portfolio management, PPM, project-centric organization, project management, project financial management, project resource management, project execution management, project decision making Read More

ERP Analytics vs. BI for Manufacturing: Which Is Right for Your Organization?


Organizations are constantly looking for ways to maintain their competitive advantage and increase sales while lowering costs. Analytics helps organizations identify whether they are getting the most out of their resources. Is the money they spend going to good use? Are they proactively identifying ways to cut costs while maximizing resources?Enterprise resource planning (ERP) solutions

customer relationship management comparisons for shipping logistics services  improve revenues, and increase customer satisfaction. Workforce analytics, which help the organization understand workforce trends, measure workforce processes and benchmark results against what is happening in the market, align business activities with the strategic goals of the organization, and measure the success of employee compensation programs. How BI Differs Organizations that want to move beyond the limited scope of ERP analytics and manage performance on an organization-wide level should Read More

Commsoft Technologies Fidelio (v.6) for ERP for Distribution Certification Report


The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

customer relationship management comparisons for shipping logistics services  Commsoft Technologies,Commsoft,Fidelio,distribution ERP,French ERP Read More

Microsoft Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report


Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for mixed-mode manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Identifying the ROI of a Software Application for SCM Part 2: We Are Looking for the Vendor To Tell Us


Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation of ROI often results in making an uninformed decision. This part discusses what to do when business analysis skills are lacking.

customer relationship management comparisons for shipping logistics services  of how some existing customer plans to benefit or has benefited from investing in their application. There are a couple of problems with the vendor''s input. First, the vendor cannot be objective. The vendor''s business is on the line. It is probably a fierce competitor and its representatives may be under pressure to make this deal happen. Second, directional information, surveys, and anecdotes may or may not be reasonable predictors of how your company will fare. The current state of your business Read More

Monetizing Services in the New Hyperconnected World: Shifting Business Models from Products to Services


In industries as diverse as high tech, financial services, and telecommunications, companies such as yours are rapidly changing their business models and launching new hyperconnected services via the Internet and wireless networks. This white paper examines the challenges of monetizing these new services in today’s economy—and proposes solutions that will help you achieve your goals.

customer relationship management comparisons for shipping logistics services  monetizing services in the new hyperconnected world: shifting business models,in the cloud services,mobile business models,innovative new business,monetizing mobile Read More

ITO: Application Related Services, Software Products and Associated Services


Softtek's information technology outsourcing (ITO) services consist of two areas: application related services, and software products and associated services. Under the rubric of application related services, Softtek offers application maintenance and support, application development, application modernization, and quality assurance (QA) and testing. Its software products and associated services include integration and deployment of enterprise resource planning (ERP), customer relationship planning (CRM), and business intelligence (BI). Application related services are those that cover the entire application lifecycle, including the designing, building, testing, implementation, and support of custom and packaged applications. Softtek's clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, and ERP services for SAP and Oracle applications. For Latin American markets, Softtek offers packaged software product solutions and associated services, such as training and first level support. Softtek is a value-added reseller (VAR) for some of the world’s most renowned software solutions, including: ERP, data integration, and BI. Softtek is a VAR of products from SAP, Informatica, Cognos, and Business Objects. The company also offers post-sales support and education services.  

customer relationship management comparisons for shipping logistics services  enterprise resource planning (ERP), customer relationship planning (CRM), and business intelligence (BI). Application related services are those that cover the entire application lifecycle, including the designing, building, testing, implementation, and support of custom and packaged applications. Softtek''s clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also Read More

Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

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AIM Vision for Microsoft Dynamics GP: ERP for Discrete Manufacturing Certification Report


The AIM Computer Solutions product AIM Vision for Microsoft Dynamics GP is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Infor SyteLine v.9 Dominates in TEC’s Industry Benchmark for ERP for Discrete Manufacturing [Infographic]


Check out the infographic to see a snapshot of the benchmark analysis of Infor SyteLine for ERP solutions for discrete manufacturing.

customer relationship management comparisons for shipping logistics services   Read More

SAP ERP for SME: Not Just for the SME


This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses specifically on SAP small to medium size enterprise (SME) offerings. With its dominant market share, it was not surprising to find SAP to be “market-ready,” but it is a bit surprising to see where SME products are landing. Find out why in this Aberdeen AXIS Analyst Insight.

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