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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management compare for shipping logistics services

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management compare for shipping logistics services

Mobile Supply Chain Management: The Dream Is Becoming a Reality


Mobile computing is changing the way companies manage their entire business. The development of ultra-portable computing devices is geared to support a slew of mobile solutions to help you run your business on the fly. Read on to find out how modern computing devices can support the expansion of a range of mobile solutions for supply chain management (SCM) and how the cloud will help your business achieve total portability.

customer relationship management compare for shipping logistics services  been directed primarily toward customer relationship management (CRM) and business intelligence (BI). This is understandable, considering that these solutions are intended to manage and display information, with relatively light needs for interaction when compared to SCM solutions. And despite the much greater capabilities native to their desktop or laptop versions, you can leverage a significant amount of use from their mobile versions. On the other hand, mobile SCM solutions are very sparse and limited Read More

TEC Industry Watch: Enterprise Software News for the Week of April 16th, 2012


SOFTWARE SELECTIONSMiami-based flower distributor selects Sage ERP X3 Industry tags: Distribution "Sage’s customer, Gems Group, reports that this ERP system was selected primarily because of its strong functionality set, Web enablement, graphical dashboard capabilities, embedded forecasting features, and full availability in Spanish. Flexibility was also important, as its users often need to

customer relationship management compare for shipping logistics services  a Great Plains retailer customer and its suppliers in Mexico. It was a neat product that dealt with EDI and using Office documents for purchase orders, advance shipping notices, etc. But, it was a bit ahead of its time (at that time Microsoft was not yet buying into the cloud imperative), and when the company realized how painful all these industry-specific vernaculars, language translations, tax codes, etc., would be, Microsoft pulled the plug, and the functionality was just rolled back to Dynamics GP Read More

Improving and Expanding: The Road Ahead for a Drop-ship Facilitator


CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition, it is not there yet.

customer relationship management compare for shipping logistics services  just to displease another customer with re-gifted defective goods). When looking for a wholesaler or supplier, the retailer should occasionally place a test order, which should determine (among other things) how the box is labeled when it shows up at the customer''s door. Even after a relationship is established, some continued test ordering is advised, as well as ongoing surveying and monitoring of end shopper satisfaction. This concludes the series A Drop-ship Enablement Pioneer Leads the Way. Read More

SaaS Buyer's Guide for Wholesale and Distribution


SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

customer relationship management compare for shipping logistics services  management, inventory control, and customer relationship management (CRM) functions. During volatile economic circumstances, however, organizations within the W&D industry are also seeking ways to lower their technological overhead. Recently, this shift has taken the form of moving away from traditional delivery methods (i.e., on-premise systems) toward software-as-a-service (SaaS) or on-demand applications. Indeed, according to Forrester research from 2009 , SaaS adoption rates have increased 21 percent Read More

Transportation Management and the Adaptive Supply Chain Network


To respond to the demands of today’s highly competitive global environment, traditional linear supply chains are evolving into complex, global ecosystems. These “pull” (demand-driven) environments working in conjunction with traditional “push” environments are known as adaptive supply chain networks (ASCNs). ASCNs allow all supply chain stakeholders to share knowledge, make collaborative decisions, and sense and respond immediately to changing conditions.

customer relationship management compare for shipping logistics services  below, must be considered. Customer Delivery Requirements Customers place many constraints that must be considered when developing a solid network-routing plan. These include delivery appointments, equipment requirements, managing large orders and small parcels, special equipment such as multicompartment trucks, special handling requirements, and ship-with orders. Product Availability Understanding when and where the product will be available in an inventory-strained environment is one of the most Read More

Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM


In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.

customer relationship management compare for shipping logistics services  to send all domestic customer data to system A, and all foreign customer data to system B; or, when a purchase order is received, the order acknowledgement should be sent back). If Web services offer the technical flexibility to better map software functionality to business needs, then business users must have an intuitive, easy-to-use tool for Web services that becomes part of their regular workspace. So far, no single integration solution from a vendor has been able to solve all complex enterprise Read More

Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report


Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Providing the Total Customer Experience with IBM Predictive Customer Intelligence




customer relationship management compare for shipping logistics services  the Total Customer Experience with IBM Predictive Customer Intelligence Read More

Identifying the ROI of a Software Application for SCM Part 2: We Are Looking for the Vendor To Tell Us


Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation of ROI often results in making an uninformed decision. This part discusses what to do when business analysis skills are lacking.

customer relationship management compare for shipping logistics services  of how some existing customer plans to benefit or has benefited from investing in their application. There are a couple of problems with the vendor''s input. First, the vendor cannot be objective. The vendor''s business is on the line. It is probably a fierce competitor and its representatives may be under pressure to make this deal happen. Second, directional information, surveys, and anecdotes may or may not be reasonable predictors of how your company will fare. The current state of your business Read More

Navigator One for SAP Business One: ERP for SMB Competitor Analysis Report


The accounting and ERP for small and medium businesses (SMB) evaluation model targets functional requirements for a fully featured accounting solution. In addition to supporting accounting requirements, it is applicable for those researching an ERP system suitable for small and medium businesses (SMB). It includes categories such as General Ledger, A/P and A/R, Payroll, Job and Project Costing, Multinational Accounting, Manufacturing, Inventory, Technology, and much more.

customer relationship management compare for shipping logistics services   Read More

IT Services(2)


Wipro's IT solution and services include IT infrastructure systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research development.

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New Realities of Retail Workforce Management: Myths versus Facts


With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage.

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IFS Applications (v. 7.5) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report


IFS Applications (v. 7.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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SCM Software for Real World Manufacturing: A Case for Mission Critical Use


In an ideal world, we can have an exception free manufacturing operations. And for the most part, it will be a "management by exception" operations with no constraints or bottlenecks to worry about. But in reality manufacturing is all about managing constraints. A lot of constraints! This article discusses the impacts of constraints on manufacturing planning and execution and how a well implemented SCM software can help in overcoming these constraints.

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Services Resource Planning: How Integrated PSA, CRM, and Financials Can Transform Your Services Business


Enterprise resource planning (ERP), customer relationship management (CRM), and professional services automation (PSA) are all part of a standard software system for many companies today. But for project- and service-driven companies, an emerging type of software is making things easier to combine the most important elements of these solutions to support the whole bidding-to-billing lifecycle. Services resource planning (SRP) provides the basis of a system covering everything from initiation and planning to resource management, execution, and closing of projects and services.

Services- and project-based organizations make up a larger part of the business landscape today, as the economy has become more service- and project-driven in recent years. This project-driven service economy depends upon knowledge-worker productivity, and accurately predicting this productivity, including the time, skills, materials, and intellectual property that are required to produce favorable client outcomes, can help companies to succeed in a competitive landscape.

Whereas many companies still use standalone accounting, CRM, and PSA solutions that are not integrated, the new SRP applications in the cloud have emerged to remove those silos and manage the entire project lifecycle. Read this white paper to find out more about services resource planning and why professional services businesses need to consider this new type of software to help manage their project lifecycles.

customer relationship management compare for shipping logistics services  Enterprise resource planning (ERP), customer relationship management (CRM), and professional services automation (PSA) are all part of a standard software system for many companies today. But for project- and service-driven companies, an emerging type of software is making things easier to combine the most important elements of these solutions to support the whole bidding-to-billing lifecycle. Services resource planning (SRP) provides the basis of a system covering everything from initiation and planning Read More