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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management compare for shipping logistics services

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Mobile Supply Chain Management: The Dream Is Becoming a Reality


Mobile computing is changing the way companies manage their entire business. The development of ultra-portable computing devices is geared to support a slew of mobile solutions to help you run your business on the fly. Read on to find out how modern computing devices can support the expansion of a range of mobile solutions for supply chain management (SCM) and how the cloud will help your business achieve total portability.

customer relationship management compare for shipping logistics services  been directed primarily toward customer relationship management (CRM) and business intelligence (BI). This is understandable, considering that these solutions are intended to manage and display information, with relatively light needs for interaction when compared to SCM solutions. And despite the much greater capabilities native to their desktop or laptop versions, you can leverage a significant amount of use from their mobile versions. On the other hand, mobile SCM solutions are very sparse and limited Read More

TEC Industry Watch: Enterprise Software News for the Week of April 16th, 2012


SOFTWARE SELECTIONSMiami-based flower distributor selects Sage ERP X3 Industry tags: Distribution "Sage’s customer, Gems Group, reports that this ERP system was selected primarily because of its strong functionality set, Web enablement, graphical dashboard capabilities, embedded forecasting features, and full availability in Spanish. Flexibility was also important, as its users often need to

customer relationship management compare for shipping logistics services  a Great Plains retailer customer and its suppliers in Mexico. It was a neat product that dealt with EDI and using Office documents for purchase orders, advance shipping notices, etc. But, it was a bit ahead of its time (at that time Microsoft was not yet buying into the cloud imperative), and when the company realized how painful all these industry-specific vernaculars, language translations, tax codes, etc., would be, Microsoft pulled the plug, and the functionality was just rolled back to Dynamics GP Read More

Improving and Expanding: The Road Ahead for a Drop-ship Facilitator


CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition, it is not there yet.

customer relationship management compare for shipping logistics services  just to displease another customer with re-gifted defective goods). When looking for a wholesaler or supplier, the retailer should occasionally place a test order, which should determine (among other things) how the box is labeled when it shows up at the customer''s door. Even after a relationship is established, some continued test ordering is advised, as well as ongoing surveying and monitoring of end shopper satisfaction. This concludes the series A Drop-ship Enablement Pioneer Leads the Way. Read More

SaaS Buyer's Guide for Wholesale and Distribution


SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

customer relationship management compare for shipping logistics services  management, inventory control, and customer relationship management (CRM) functions. During volatile economic circumstances, however, organizations within the W&D industry are also seeking ways to lower their technological overhead. Recently, this shift has taken the form of moving away from traditional delivery methods (i.e., on-premise systems) toward software-as-a-service (SaaS) or on-demand applications. Indeed, according to Forrester research from 2009 , SaaS adoption rates have increased 21 percent Read More

Six Success Factors for Building a Best-run Marketing Organization


To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship management (CRM) can empower your marketing organization to support growth and demonstrate value to customers. Find out six factors that can allow your company’s marketing team to make intelligent decisions and drive effective end-to-end marketing processes.

customer relationship management compare for shipping logistics services  to customers through robust customer relationship management (CRM) processes is an important way in which your company can gain insights to drive new product developments. For example, a company that manufactures and sells office equipment (including printers and fax machines) improved its customers'' experiences by enhancing its service, complaint management, call center, and campaign management processes. In addition to improving service quality, increasing accessory sales, and enhancing revenue growth, Read More

AIM Vision for Microsoft Dynamics GP: ERP for Discrete Manufacturing Certification Report


The AIM Computer Solutions product AIM Vision for Microsoft Dynamics GP is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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customer relationship management compare for shipping logistics services  AFT for Microsoft Dynamics AX,Apparel & Footwear Template (AFT) for Microsoft Dynamics AX,Sunrise Technologies,ERP for fashion industries,enterprise resource planning for fashion industries,ERP for fashion industries software,ERP for fashion industries solution Read More
Polymita Technologies

Case Study: More Efficient Hospital Management Systems with Content Management Tools


Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency.

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Growth Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business


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Services- and project-based organizations make up a larger part of the business landscape today, as the economy has become more service- and project-driven in recent years. This project-driven service economy depends upon knowledge-worker productivity, and accurately predicting this productivity, including the time, skills, materials, and intellectual property that are required to produce favorable client outcomes, can help companies to succeed in a competitive landscape.

Whereas many companies still use standalone accounting, CRM, and PSA solutions that are not integrated, the new SRP applications in the cloud have emerged to remove those silos and manage the entire project lifecycle. Read this white paper to find out more about services resource planning and why professional services businesses need to consider this new type of software to help manage their project lifecycles.

customer relationship management compare for shipping logistics services  Enterprise resource planning (ERP), customer relationship management (CRM), and professional services automation (PSA) are all part of a standard software system for many companies today. But for project- and service-driven companies, an emerging type of software is making things easier to combine the most important elements of these solutions to support the whole bidding-to-billing lifecycle. Services resource planning (SRP) provides the basis of a system covering everything from initiation and planning Read More

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customer relationship management compare for shipping logistics services  to send all domestic customer data to system A, and all foreign customer data to system B; or, when a purchase order is received, the order acknowledgement should be sent back). If Web services offer the technical flexibility to better map software functionality to business needs, then business users must have an intuitive, easy-to-use tool for Web services that becomes part of their regular workspace. So far, no single integration solution from a vendor has been able to solve all complex enterprise Read More

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This white paper gives four key considerations for choosing a CRM solution, and outlines the main benefits of "going CRM" (and the features and capabilities that make them possible) based on a recent survey of more than 1,200 small business CRM users.

If your company has outgrown Excel, and using email to track your customers has become overwhelming, it's more than likely time to move to a CRM application. Read this white paper for tips on what to look for in a CRM application that will take your business to the next level.

customer relationship management compare for shipping logistics services  Look For in a Customer Relationship Management (CRM) Application for Small Businesses At one time, CRM systems required a massive software investment that only the largest organizations could afford, with complex custom integrations and user interfaces that required weeks or months of training and dedicated in-house IT staff. But today, affordable, user-friendly CRM applications that are made specifically with small businesses in mind are easily available. This is good news for small businesses, but it Read More