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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management compare for shipping logistics services

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Mobile Supply Chain Management: The Dream Is Becoming a Reality


Mobile computing is changing the way companies manage their entire business. The development of ultra-portable computing devices is geared to support a slew of mobile solutions to help you run your business on the fly. Read on to find out how modern computing devices can support the expansion of a range of mobile solutions for supply chain management (SCM) and how the cloud will help your business achieve total portability.

customer relationship management compare for shipping logistics services  been directed primarily toward customer relationship management (CRM) and business intelligence (BI). This is understandable, considering that these solutions are intended to manage and display information, with relatively light needs for interaction when compared to SCM solutions. And despite the much greater capabilities native to their desktop or laptop versions, you can leverage a significant amount of use from their mobile versions. On the other hand, mobile SCM solutions are very sparse and limited Read More

Six Success Factors for Building a Best-run Marketing Organization


To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship management (CRM) can empower your marketing organization to support growth and demonstrate value to customers. Find out six factors that can allow your company’s marketing team to make intelligent decisions and drive effective end-to-end marketing processes.

customer relationship management compare for shipping logistics services  to customers through robust customer relationship management (CRM) processes is an important way in which your company can gain insights to drive new product developments. For example, a company that manufactures and sells office equipment (including printers and fax machines) improved its customers'' experiences by enhancing its service, complaint management, call center, and campaign management processes. In addition to improving service quality, increasing accessory sales, and enhancing revenue growth, Read More

SaaS Buyer's Guide for Wholesale and Distribution


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customer relationship management compare for shipping logistics services  management, inventory control, and customer relationship management (CRM) functions. During volatile economic circumstances, however, organizations within the W&D industry are also seeking ways to lower their technological overhead. Recently, this shift has taken the form of moving away from traditional delivery methods (i.e., on-premise systems) toward software-as-a-service (SaaS) or on-demand applications. Indeed, according to Forrester research from 2009 , SaaS adoption rates have increased 21 percent Read More

Improving and Expanding: The Road Ahead for a Drop-ship Facilitator


CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition, it is not there yet.

customer relationship management compare for shipping logistics services  just to displease another customer with re-gifted defective goods). When looking for a wholesaler or supplier, the retailer should occasionally place a test order, which should determine (among other things) how the box is labeled when it shows up at the customer''s door. Even after a relationship is established, some continued test ordering is advised, as well as ongoing surveying and monitoring of end shopper satisfaction. This concludes the series A Drop-ship Enablement Pioneer Leads the Way. Read More

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customer relationship management compare for shipping logistics services  capital management, and general customer relationship management. Therefore analytics and reporting features are not just designed to enable functional excellence, but also to feed these other key areas of the value chain. SCM functions and features, submodule #9: product technology Architecture Architecture refers to the framework for organizing the planning and implementation of data resources. It also refers to the way the system is designed and the manner in which all components are connected to one Read More

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Commsoft Technologies Fidelio (v.6) for ERP for Distribution Certification Report


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customer relationship management compare for shipping logistics services  Enterprise resource planning (ERP), customer relationship management (CRM), and professional services automation (PSA) are all part of a standard software system for many companies today. But for project- and service-driven companies, an emerging type of software is making things easier to combine the most important elements of these solutions to support the whole bidding-to-billing lifecycle. Services resource planning (SRP) provides the basis of a system covering everything from initiation and planning Read More