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Abstract:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management technology. As customers are becoming more discerning, 3PLs can leverage service oriented architecture to
meet customer needs. (...)
Excerpt related to
customer relationship for logistics:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management tech...
Published:
2005-10-03
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer relationship for logistics:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
-
Excerpt related to
customer relationship for logistics:
... As for the future customer relationship management (CRM) offering,
I could quite understand Agresso’s initial temptation for leveraging Microsoft Dynamics ...
Published:
2008-01-28
-
Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer relationship for logistics:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship for logistics:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer relationship for logistics:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer relationship for logistics:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
customer relationship for logistics:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship for logistics:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer relationship for logistics:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Abstract:
Will the acquisition of Logistics.com help outstanding Manhattan Associates round out what might not have been accomplished
with its earlier acquisitions? (...)
Excerpt related to
customer relationship for logistics:
Will the acquisition of Logistics.com help outstanding Manhattan Associates round out what might not have been accomplished
with its earlier acqui...
Published:
2002-11-14
-
Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
customer relationship for logistics:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer relationship for logistics:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
customer relationship for logistics:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
-
Abstract:
The new Logistics.com expects to become the leading provider of information technology and e-commerce solutions for the transportation
and logistics industries. (...)
Excerpt related to
customer relationship for logistics:
The new Logistics.com expects to become the leading provider of information technology and e-commerce solutions for the transportation
and logisti...
Published:
2000-08-08
-
Excerpt related to
customer relationship for logistics:
... Since most of you are using some kind of business software (customer relationship
management, enterprise resource planning, business intelligence, or other ...
Published:
2009-11-04
-
Abstract:
Globalization of the Supply Chain means adoption of ITL is not an option. (...)
Excerpt related to
customer relationship for logistics:
Globalization of the Supply Chain means adoption of ITL is not an option.
Published:
2003-12-09
-
Excerpt related to
customer relationship for logistics:
... Emerging Trends in the Logistics and Distribution Knowledge Areas. ...
visibility, order status, transportation shipments, sales and customer service information ...
Published:
2008-03-11
-
Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
customer relationship for logistics:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
-
Abstract:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profitability. Logistics.com is an example of one such company. (...)
Excerpt related to
customer relationship for logistics:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profi...
Published:
2001-10-25