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摘要:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electronic customer relationship management (eCRM), have signed a five-year, multi-million dollar OEM software
arrangement. (...)
相关的摘录
crm for business management:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electroni...
发表于:
2000-04-28
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摘要:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
相关的摘录
crm for business management:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
发表于:
2008-09-29
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摘要:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
相关的摘录
crm for business management:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
发表于:
2004-11-09
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摘要:
As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated
application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust
set of e-commerce applications. (...)
相关的摘录
crm for business management:
As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated
application uses t...
发表于:
2005-05-27
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摘要:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
相关的摘录
crm for business management:
The customer relationship management (CRM) market is changing. Over half the market is served
by small vendors. Fully integrated business suites l...
发表于:
2005-12-06
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摘要:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
相关的摘录
crm for business management:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
发表于:
2004-07-23
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摘要:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
相关的摘录
crm for business management:
Why CRM? The Business Case for Customer Relationship Management. ...
Download <strong>Why CRM? The Business Case for Customer Relationship Management</strong>.
...
发表于:
2010-03-11
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摘要:
No matter how well an enterprise implements a CRM, ERP, SCM, Business Intelligence, or Data Warehouse project, poor data
quality can destroy its utility and cost real dollars. (...)
相关的摘录
crm for business management:
No matter how well an enterprise implements a CRM, ERP, SCM, Business Intelligence, or Data Warehouse project, poor data quality
can destroy its u...
发表于:
2002-10-17
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摘要:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old,
manual system of coordinating activities in a company and (...)
相关的摘录
crm for business management:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now aboli...
发表于:
2005-07-09
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摘要:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
相关的摘录
crm for business management:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
发表于:
2005-02-16
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摘要:
The need for quick responses to changing business environments has resulted in the growth of business process management
(BPM). Thus, BPM vendors are embarking on merger and acquisition strategies to meet the functional requirements of businesses. (...)
相关的摘录
crm for business management:
The need for quick responses to changing business environments has resulted in the growth of business process management (BPM).
Thus, BPM vendors ...
发表于:
2006-05-29
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摘要:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
相关的摘录
crm for business management:
Despite the logic behind combining customer relationship management (CRM) and business
intelligence (BI) elements, the implementation of marketing...
发表于:
2005-08-17
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摘要:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
相关的摘录
crm for business management:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
发表于:
2004-08-26
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摘要:
The arms race to marshal the most complete corporate performance management platform has intensified among major vendors.
Many have a comprehensive set of business intelligence (BI) functionality. (...)
相关的摘录
crm for business management:
The arms race to marshal the most complete corporate performance management platform has intensified among major vendors.
Many have a comprehensiv...
发表于:
2005-07-13
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摘要:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
相关的摘录
crm for business management:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
发表于:
2004-11-08
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摘要:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
相关的摘录
crm for business management:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
发表于:
2005-08-12
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摘要:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy
mosaic (...)
相关的摘录
crm for business management:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has...
发表于:
2002-08-15
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摘要:
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling
the market it will not easily be overlooked. (...)
相关的摘录
crm for business management:
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling
the market it will no...
发表于:
2002-07-29
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摘要:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
相关的摘录
crm for business management:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
发表于:
2005-12-05
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摘要:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
相关的摘录
crm for business management:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
发表于:
2005-08-16