-
Abstract:
Roland, a worldwide provider of graphic design and digital music services and products, was relying on several systems for
leads distribution. As a result, the process often took weeks or even months, and there was no feedback into what happened
with leads once handed to a dealer. Learn about the solutio (...)
Excerpt related to
crm case study for business services:
... High-tech Manufacturer Gains Business Visibility, Streamlines ... Microsoft.
Document Type: Case Study Description: Roland, a ... and digital music
services and products ...
Published:
2010-03-11
-
Abstract:
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office
solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations.
Learn how HSB implemented a mobile, Interne (...)
Excerpt related to
crm case study for business services:
Case Study: Field Services Application Supports Fast Growth and Customer
Demand. Source: Unit4. Document Type: Case Study Description ...
Published:
2010-03-11
-
Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
crm case study for business services:
... Customer Service (Wikipedia). Case Study: VAI Improves ...
Service Training Programs, Business Solutions, Improve ... Customer Loyalty Training, CRM
Software, Improving ...
Published:
2010-03-11
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Mid-market Manufacturers for microsoft business solutions great plains.
Specific, Measurable, Achievable, Relevant and Time-Bound. Metro Canada Logistics, a third party provider of warehousing,
transporatation, and related logistics services streamlines ac (...)
Excerpt related to
crm case study for business services:
Your Challenge: Get Decision Makers' Approval for Mid-market Manufacturers for microsoft business solutions great plains.
Specific, Measurable, Ach...
Published:
2010-03-11
-
Abstract:
DUNKIN' DONUTS. Download Free Guide on DUNKIN' DONUTS. Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today,
he does not regret his decision. (...)
Excerpt related to
crm case study for business services:
... LVMB Inc. Document Type: Case Study Description: Daniel ...
ERP Systems (Wikipedia). Business Case - Dunkin Donuts ... Solutions, Great
Plains and CRM, Microsoft Great ...
Published:
2010-03-11
-
Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
Excerpt related to
crm case study for business services:
Case Study: Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive
Up-sell Opportunities. Source: Microsoft. Document Type ...
Published:
2010-03-11
-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
crm case study for business services:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access
the data locked in its customer relationship management (CRM) system. After being shown a business intelligence (BI) solution
made just for Dynamics CRM, the client immediately saw the (...)
Excerpt related to
crm case study for business services:
... After being shown a business intelligence (BI) solution made just ...
saw the value of having its CRM data presented ... Download <strong>Case
Study: Interdyn</strong>. ...
Published:
2010-03-11
-
Abstract:
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer
afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a
system that serves 5,500 Deutsche Bank employees, and incl (...)
Excerpt related to
crm case study for business services:
... The financial services powerhouse now has a system that serves ...
Download <strong>Case Study: Deutsche Bank Gets Closer to Customers with CRM
Web Portal ...
Published:
2010-03-11
-
Abstract:
Case Study: a New Standard for Resource Planning in the Railway Business. Find IT Reports, Case Studies, and Other Resources
Related to the New Standard for Resource Planning in the Railway Business. Railion Nederland N.V. is an independent operating
company of Railion Deutschland, the largest rail cargo (...)
Excerpt related to
crm case study for business services:
Case Study: a New Standard for Resource Planning in the Railway Business. Find IT Reports, Case Studies, and Other Resources
Related to the New Sta...
Published:
2010-03-11
-
Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
crm case study for business services:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
-
Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
crm case study for business services:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
-
Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
crm case study for business services:
... with CRM. Source: Maximizer Software. Document Type: Case Study
Description: Although Active Voice is a global provider of business telecommunications, it didn ...
Published:
2010-03-11
-
Abstract:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products Across Multiple Sales Channels. Manitou, a global producer of complex make-to-order forklift trucks,
wanted to optimize sales processes to overcome several cha (...)
Excerpt related to
crm case study for business services:
Optimizing Selling and Ordering Processes for Complex Products Across Multiple Sales Channels. Documents and Other Package
to Use Complex Products ...
Published:
2010-03-11
-
Abstract:
In 2003, marketing strategies firm Piranha Marketing was rapidly growing to meet the needs of its expanding customer base.
The company wanted to find a way to manage its disparate customer relationship management (CRM) software packages while continuing
to increase its customer base for all services. Fin (...)
Excerpt related to
crm case study for business services:
... CRM) software packages while continuing to increase its customer base for all services.
... Download <strong>Case Study: All-in-one CRM
System Supports Rapid ...
Published:
2010-03-11
-
Abstract:
High Concrete encountered several challenges in trying to understand its customer relationship management (CRM) data. Its
CRM reporting involved lengthy and error-prone processes. After seeing a demonstration of a business intelligence (BI) application
specifically designed for its Dynamics CRM system, t (...)
Excerpt related to
crm case study for business services:
... Strategy Companion. Document Type: Case Study Description: High ...
Its CRM reporting involved lengthy and error-prone ... a demonstration of a business
intelligence (BI ...
Published:
2010-03-11
-
Abstract:
KLM Catering Services (KCS) Schiphol prepares and delivers 45,000 meals a day for 12 airlines, 350 flights, and 50 different
types of aircraft. KCS also manages non-food supplies such as beverages, sales trolleys, and navigation bags to the private
airport lounges in Schiphol Airport. Find out why it’s (...)
Excerpt related to
crm case study for business services:
Case Study: KLM Catering Services Serves Up Meals Faster and More Efficiently.
Source: Quintiq. Document Type: Case Study Description ...
Published:
2010-03-11
-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
crm case study for business services:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
crm case study for business services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
crm case study for business services:
... Type: Case Study Description: Swiss financial services
company Global Refund needed to replace its antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11