-
Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
crm analysis for business and technology services:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Published:
2004-07-23
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Abstract:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
Excerpt related to
crm analysis for business and technology services:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
Published:
2000-11-02
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Abstract:
Commerce One has partnered with Sagent Technology to add analytic tools to its enterprise e-purchasing application. Also,
Ariba has partnered with Informatica to add analytic tools to its enterprise e-purchasing application. (...)
Excerpt related to
crm analysis for business and technology services:
Commerce One has partnered with Sagent Technology to add analytic tools to its enterprise e-purchasing application. Also,
Ariba has partnered with...
Published:
2000-07-20
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Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
crm analysis for business and technology services:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
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Abstract:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sagent’s spatial analysis and real-time geographical data access to determine a customer’s qualification
for DSL service. (...)
Excerpt related to
crm analysis for business and technology services:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sag...
Published:
2000-06-02
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Abstract:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Excerpt related to
crm analysis for business and technology services:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Published:
2000-05-03
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Abstract:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which
vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software,
functionality, and interoperability one could ever ask for. (...)
Excerpt related to
crm analysis for business and technology services:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors
embrace open arch...
Published:
2001-11-22
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Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
crm analysis for business and technology services:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
-
Excerpt related to
crm analysis for business and technology services:
... The firm provides independent expert analysis of market trends ...
s recent report titled “SMB Business Solutions Spanish ... which now includes Agresso CRM)
as a ...
Published:
2008-01-28
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
crm analysis for business and technology services:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical
CRM service offerings that promise to provide more value (...)
Excerpt related to
crm analysis for business and technology services:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E...
Published:
2000-09-15
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Abstract:
This BI article looks at why and how in-memory technology transforms analytic applications. The primary bottleneck to high-performance
multidimensional analysis has been slow hard drive speed—the time it takes for data to be transferred from disk storage to
random access memory (RAM). With crashing RAM (...)
Excerpt related to
crm analysis for business and technology services:
... that is performed using in-memory technology. ... online analytical
processing (OLAP), statistical analysis, data mining ... data structures that emulate business
models ...
Published:
2010-09-01
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Abstract:
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform
on another. (...)
Excerpt related to
crm analysis for business and technology services:
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform
on another.
Published:
1999-12-15
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Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
crm analysis for business and technology services:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
crm analysis for business and technology services:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
Hummingbird Communications Ltd. (NASDAQ: "HUMC" and TSE: "HUM") has announced the immediate availability of Genio Suite 4.0.
This release states improvements to usability, performance and openness to better support organizations as they implement
large-scale enterprise data warehousing and e-commerce sol (...)
Excerpt related to
crm analysis for business and technology services:
Hummingbird Communications Ltd. (NASDAQ: "HUMC" and TSE: "HUM") has announced the immediate availability
of Genio Suite 4.0. This release states i...
Published:
2000-01-28
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Abstract:
Given the competition for retail customers and wholesale orders is intense, retailers, including software vendors, must be
able to meet consumer demand quickly, accurately and at the most competitive price. Despite its failed QRS acquisition, which
promised to expand JDA's retail demand chain optimizatio (...)
Excerpt related to
crm analysis for business and technology services:
Given the competition for retail customers and wholesale orders is intense, retailers, including software vendors, must be
able to meet consumer d...
Published:
2004-12-31
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
crm analysis for business and technology services:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Excerpt related to
crm analysis for business and technology services:
... is what happens to existing applications and technology. ... extrovert"
applications like SCM and CRM, it is ... to how an organization does business
with trading ...
Published:
2004-05-18
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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
crm analysis for business and technology services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28