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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » analyzing customer relationship management for shipping logistics services


Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase

analyzing customer relationship management for shipping logistics services  (RFID) in tracking and analyzing service parts, Click Commerce hopes to hereby broaden its footprint with the service parts planning and reverse logistics expertise of Xelus. Xelus should eventually manage the entire gamut of operations, from ordering, moving and fulfillment of parts, including raw materials, via subassemblies and finished goods to aftermarket, spare parts. But, the acquisition also points out that the spare parts market is also challenging one even for pioneers like Xelus or former Read More...
Processing Complex Events (During These, oh well, Complex Times) - Part II
Part I of this blog series introduced the concept of complex event processing (CEP) and possible needs for CEP software applications. One such broad CEP

analyzing customer relationship management for shipping logistics services  2005. It is worth analyzing what has happened with the Apama product since being acquired by Progress Software. Progress Apama’s Current State of Affairs For one, Apama revenues have increased multiple times (e.g., 70 percent growth in fiscal 2008). This growth probably makes Progress the market share leader in the CEP market , together with the fact that Progress Apama currently has approximately 110 customer deployments. A sampling of Apama customers, those that Progress has publicly announced, can Read More...
Analyzing MAPICS'' Further Steps After Frontstep Part Two: More Recent Events
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class manufacturers.

analyzing customer relationship management for shipping logistics services  MAPICS'' Further Steps After Frontstep Part Two: More Recent Events Event Summary For the last several months MAPICS has shown both the signs of significant changes and the persistence of a number of its historically recognizable invariant tenets of operation. Following the acquisition of its former competitor, Frontstep , (see MAPICS To Leap Forward In A Frontstep Way ), MAPICS, Inc. (NASDAQ: MAPX) became possibly the largest global provider of extended enterprise applications for solving the Read More...
Driving Costs Out of the Supply Chain: Inbound Logistics
One of the most neglected areas of the manufacturing and retail supply chain is the inbound logistics segment. Following best practices and creating a

analyzing customer relationship management for shipping logistics services  value of the product. Analyzing the total unit cost of product/ service with the classification of raw material/ inventory classifications (ABC type material classification) over a period of time allows a temporal comparison of the inbound logistics cost structure. Most procurement managers don.t have an in-depth understanding of transportation needs. Their mantra is inventory reduction and they typically want an all-inclusive price from their suppliers. A review of the number of inbound shipments at a Read More...
Tips to Improve Inbound Logistics by Managing Partner Performance
The number of steps involved in getting materials or products from suppliers to buyers makes inbound logistics an error-prone process. Each mistake costs you

analyzing customer relationship management for shipping logistics services  inbound logistics situation by: analyzing its collaborative processes; measuring actual error rates; quantifying the impact of those errors on the business; and making recommendations to improve all segments of inbound logistics. About Inovis Inovis is a leading provider of on-demand Business Community Management solutions that empower companies to transact, collaborate and optimize communications with their entire trading community. By standardizing and automating mission-critical business interactions, Read More...
Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center
Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource

analyzing customer relationship management for shipping logistics services  virtualization management, virtualization systems, resource and performance management Read More...
AIM Vision for Microsoft Dynamics GP: ERP for Discrete Manufacturing Certification Report
The AIM Computer Solutions product AIM Vision for Microsoft Dynamics GP is now TEC Certified for online evaluation of enterprise resource planning (ERP

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Growth Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business
For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files

analyzing customer relationship management for shipping logistics services   Read More...
IFS Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP

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Sunrise Technologies'' Apparel & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Certification Report 2011
Sunrise Technologies'' Apparel & Footwear Template for Microsoft Dynamics AX is now TEC Certified for online evaluation of enterprise resource planning (ERP) for

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Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

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Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

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Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

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IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


analyzing customer relationship management for shipping logistics services   Read More...
SAP ERP for SME: Not Just for the SME
This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses

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