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 analyzing customer relationship management for shipping logistics services

Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations


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analyzing customer relationship management for shipping logistics services  (RFID) in tracking and analyzing service parts, Click Commerce hopes to hereby broaden its footprint with the service parts planning and reverse logistics expertise of Xelus. Xelus should eventually manage the entire gamut of operations, from ordering, moving and fulfillment of parts, including raw materials, via subassemblies and finished goods to aftermarket, spare parts. But, the acquisition also points out that the spare parts market is also challenging one even for pioneers like Xelus or former Read More

Driving Costs Out of the Supply Chain: Inbound Logistics


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analyzing customer relationship management for shipping logistics services  value of the product. Analyzing the total unit cost of product/ service with the classification of raw material/ inventory classifications (ABC type material classification) over a period of time allows a temporal comparison of the inbound logistics cost structure. Most procurement managers don.t have an in-depth understanding of transportation needs. Their mantra is inventory reduction and they typically want an all-inclusive price from their suppliers. A review of the number of inbound shipments at a Read More

Analyzing MAPICS' Further Steps After Frontstep Part Two: More Recent Events


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analyzing customer relationship management for shipping logistics services  MAPICS'' Further Steps After Frontstep Part Two: More Recent Events Event Summary For the last several months MAPICS has shown both the signs of significant changes and the persistence of a number of its historically recognizable invariant tenets of operation. Following the acquisition of its former competitor, Frontstep , (see MAPICS To Leap Forward In A Frontstep Way ), MAPICS, Inc. (NASDAQ: MAPX) became possibly the largest global provider of extended enterprise applications for solving the Read More

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analyzing customer relationship management for shipping logistics services  2005. It is worth analyzing what has happened with the Apama product since being acquired by Progress Software. Progress Apama’s Current State of Affairs For one, Apama revenues have increased multiple times (e.g., 70 percent growth in fiscal 2008). This growth probably makes Progress the market share leader in the CEP market , together with the fact that Progress Apama currently has approximately 110 customer deployments. A sampling of Apama customers, those that Progress has publicly announced, can Read More

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analyzing customer relationship management for shipping logistics services  forms to human resources. Analyzing the workforce and strategically managing the company''s human capital has become the latest focus of human resource management systems (HRMS). Integrated business information warehouses enable multidimensional analysis on information aggregated from internal and external resources (e.g., salary survey), performance indicators (e.g., turnover) and views on strategic HR information with powerful drill-down features. Leading ERP packages deliver key HR information to Read More

Oracle Project Portfolio Management Cloud


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analyzing customer relationship management for shipping logistics services  Application Related Services, Software Products and Associated Services Softtek''s information technology outsourcing (ITO) services consist of two areas: application related services, and software products and associated services. Under the rubric of application related services, Softtek offers application maintenance and support, application development, application modernization, and quality assurance (QA) and testing. Its software products and associated services include integration and deployment Read More

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analyzing customer relationship management for shipping logistics services  Logistics ORDER LOGISTICS, Inc., is implementing its strategic, technical and operational plans for helping great companies discover, manage and execute effective global supply chain strategies. Our team, technology, strategies, solutions, and dedicated transportation resources allow organizations to have world-class visibility, information and controls without disrupting existing plans, processes, partnerships, and information systems. We leverage our technology, business solutions, operational Read More

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