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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
analyzing customer relationship management for business services:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organizations, especially those that deal with Sarbanes-Oxley, should focus on BPM to ensure compliance and
to minimize error and risk. (...)
Excerpt related to
analyzing customer relationship management for business services:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organi...
Published:
2006-01-03
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Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
analyzing customer relationship management for business services:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
analyzing customer relationship management for business services:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
analyzing customer relationship management for business services:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
analyzing customer relationship management for business services:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
analyzing customer relationship management for business services:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Excerpt related to
analyzing customer relationship management for business services:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Published:
2005-08-17
-
Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
analyzing customer relationship management for business services:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
Small to medium sized businesses (SMBs) encounter many of the same challenges as larger companies in unlocking information
from the data they collect, yet they lack cost-effective solutions. Many must choose between expensive business intelligence
solutions or complicated homegrown solutions. With many h (...)
Excerpt related to
analyzing customer relationship management for business services:
Hosted Business Intelligence for SMBs. ... Many must choose between expensive business
intelligence solutions or complicated homegrown solutions. ...
Published:
2010-03-11
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Abstract:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider choice of products due to the recent acquisition of Frontstep and its entire product line, which included
ERP, CRM, and SCM, on a single Microsoft .NET-based t (...)
Excerpt related to
analyzing customer relationship management for business services:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider ...
Published:
2003-10-10
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Excerpt related to
analyzing customer relationship management for business services:
... that gathering and analyzing this data ... from other social customer
relationship management (CRM) solutions ... user sentiment, trends in customer
behavior, product ...
Published:
2011-10-24
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
analyzing customer relationship management for business services:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a developed affiliate channel, which has also broadened its product offering. Combined respective MAPICS and Frontstep
customers and partners should be encouraged by (...)
Excerpt related to
analyzing customer relationship management for business services:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a devel...
Published:
2003-10-15
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Abstract:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implementations and customer loyalty) will remain important requirements for success, particularly in the lower
end of the market, vertical focus will be the key factor (...)
Excerpt related to
analyzing customer relationship management for business services:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implement...
Published:
2003-10-14
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Abstract:
E-mail is a powerful business tool that most enterprises can’t live without. Unfortunately, along with its capability of
accelerating commerce, productivity, and social interactions, there are some drawbacks—such as spam! Companies that rely on
e-mail to do business simply can’t afford the negative (...)
Excerpt related to
analyzing customer relationship management for business services:
... Source: Sendio. Document Type: White Paper Description: E-mail is a powerful business
tool that most enterprises can’t live without. ...
Published:
2010-03-11
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
analyzing customer relationship management for business services:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
analyzing customer relationship management for business services:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
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Abstract:
Much has changed, while much has remained the same at MAPICS during 2003. With the February finalization of the Frontstep
acquisition, MAPICS has become quite a large enterprise applications provider, which positions the vendor near (if not at)
the top among vendors that focus on the mid-size discrete ma (...)
Excerpt related to
analyzing customer relationship management for business services:
Much has changed, while much has remained the same at MAPICS during 2003. With the February finalization of the Frontstep
acquisition, MAPICS has ...
Published:
2003-10-13
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Abstract:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback Management. Enterprise feedback management (EFM) is the process of systematically collecting, analyzing,
consolidating, and using all sources of feedback to imp (...)
Excerpt related to
analyzing customer relationship management for business services:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback M...
Published:
2010-03-11
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