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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
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Abstract:
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier
relationship management systems. The benefits of a customer relationship management system that can be applied to a supply
chain can streamline operations and increase bottom l (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier
relationship mana...
Published:
2007-07-13
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Excerpt related to
analyze customer relationship management for business and technology services:
... different from other social customer relationship management
(CRM) solutions ... in Astute SRM analyze social data ... sentiment, trends
in customer behavior, product ...
Published:
2011-10-24
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate
vendors that consider your company their ideal candidate. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to
locate vendors that consid...
Published:
2002-09-07
-
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
analyze customer relationship management for business and technology services:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
analyze customer relationship management for business and technology services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
The potential of enterprise incentive management systems, as being closely related to human capital management, should not
be ignored. This software category promises a fairly rapid and tangible return on investment in addition to its wide range
of benefits. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
The potential of enterprise incentive management systems, as being closely related to human capital management, should not
be ignored. This softwa...
Published:
2006-12-14
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Abstract:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic
downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and
business expansion. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic
downturn and the ...
Published:
2004-02-05
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Abstract:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions to Delineate Your Analysis and
for Strengthening the Value of CRM. All organizations, across all industries, have one thing in common—a deluge of customer
data idling somewhere waiting to be monetized. Most like (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions to Delineate Your Analysis and
for Strengthening the V...
Published:
2010-03-11
-
Abstract:
SAP's first major product delivery that leverages recently the recently endorsed technology foundation, allows it to offer
a collaborative solution. This does not mean that the amount of time and resources required to implement and manage the
supplier enablement process can be underestimated. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
... allow companies to analyze past procurement ... incorporates business-to-business
(B2B) integration ... their latest customer relationship management
(CRM)/ partner ...
Published:
2002-01-21
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Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
-
Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
analyze customer relationship management for business and technology services:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
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