-
Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
analysis of customer relationship management for logistics:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
analysis of customer relationship management for logistics:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Excerpt related to
analysis of customer relationship management for logistics:
... from other social customer relationship management
(CRM) solutions ... for social customer service, Astute ... data for marketing
(brand analysis, influencer analysis ...
Published:
2011-10-24
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Excerpt related to
analysis of customer relationship management for logistics:
... United Kingdom UK-based competitor CODA, but the analysis of this ...
As for the future customer relationship management (CRM) offering, I could
quite understand ...
Published:
2008-01-28
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
analysis of customer relationship management for logistics:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
analysis of customer relationship management for logistics:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
analysis of customer relationship management for logistics:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
analysis of customer relationship management for logistics:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
analysis of customer relationship management for logistics:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
analysis of customer relationship management for logistics:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
analysis of customer relationship management for logistics:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
analysis of customer relationship management for logistics:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization. This guide to supply chain management (SCM) functions/features will help you determine which SCM features
are a high priority for your organization. Learn ab (...)
Excerpt related to
analysis of customer relationship management for logistics:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization...
Published:
2010-05-04
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Abstract:
Contrary to most of its competitors that had opportunistically pursued their customers randomly, and whose latest vertical
initiatives stem from the sudden epiphany that a certain percentage of their customers come from certain industry, Lilly’s
recent vertical initiatives are indeed a further sharpeni (...)
Excerpt related to
analysis of customer relationship management for logistics:
Contrary to most of its competitors that had opportunistically pursued their customers randomly, and whose latest vertical
initiatives stem from t...
Published:
2003-02-20
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Abstract:
Will the acquisition of Logistics.com help outstanding Manhattan Associates round out what might not have been accomplished
with its earlier acquisitions? (...)
Excerpt related to
analysis of customer relationship management for logistics:
Will the acquisition of Logistics.com help outstanding Manhattan Associates round out what might not have been accomplished
with its earlier acqui...
Published:
2002-11-14
-
Excerpt related to
analysis of customer relationship management for logistics:
... of this blog series will continue with analysis of TAKE ... such as
ERP, SCM, customer relationship management (CRM), service ...
for end-to-end management of reverse ...
Published:
2011-05-05
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Excerpt related to
analysis of customer relationship management for logistics:
... The effort focused on sentiment analysis is customer-oriented, which
in turn has more impact on customer relationship management systems (CRMs).
...
Published:
2009-10-29
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Abstract:
The new Logistics.com expects to become the leading provider of information technology and e-commerce solutions for the transportation
and logistics industries. (...)
Excerpt related to
analysis of customer relationship management for logistics:
The new Logistics.com expects to become the leading provider of information technology and e-commerce solutions for the transportation
and logisti...
Published:
2000-08-08
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Abstract:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE vendors, enterprise resource planning vendors are now pushing downward and including SCE modules
within their solutions. (...)
Excerpt related to
analysis of customer relationship management for logistics:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE...
Published:
2009-03-25
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Excerpt related to
analysis of customer relationship management for logistics:
... HANA, in memory, in memory analysis, in memory ... Customer
Relationship Matters (70); FOSS Ecosystem (18); From ... Chain Logistics
(126); Talent Management Matters (29 ...
Published:
2010-12-08